FREQUENTLY ASKED QUESTIONS

Our holiday packages include round-trip flight tickets, hotel stay with daily breakfast, airport transfers, a Holiday Factory representative at destination & travel insurance.

* All taxes and baggage allowance per person are also included.

* Travel Insurance is currently included in packages departing from the UAE only.

We strive to provide a complete holiday experience for our customers. A local Holiday Factory representative is a service we include on complimentary basis in every holiday package, this ensures our customers are taken care of every step of the way by Holiday Factory teams. Our representatives welcome you at the airport, transfer you to your hotel and ensure you are happy. They offer the best tours in the city, and guide you on all the must-do’s; where to eat, what to avoid and any additional information you may need during your stay. Our representatives are available on call during your holiday if any challenges may arise. You can book your tours directly with our representatives when at destination, or you can purchase the tours in advance from our Customer Care support line in Dubai, UAE (04 701 4000).

Sightseeing tours are not included in our packages unless mentioned. Tours can be booked directly at destination with our representatives or prior to departure from our Customer Care support line in Dubai, UAE 04 701 4000. The tours are at discounted prices, for all our valuable customers.

Our representatives are there to enhance your local experience with every detail.

All Holiday Factory customers receive complimentary Travel Insurance included in their holiday packages. In partnership with the largest insurance company in the Middle East; Alliance Insurance, our Travel Insurance covers emergency medical coverage with Emergency Medical Expenses. Both accident and sickness events are covered to the value of USD 50,000. The travel insurance meets standards of Schengen visa countries, which are acceptable during the time of Schengen visa processing.

Very Important Information: Travel Insurance is mandatory in most countries, including those with “Visa On Arrival” or “Visa Free” policies. It is usually required to show proof of insurance during check-in before departure, or during immigration procedures at arrival to your destination.

Many of our holiday destinations are “Visa Free” or “Visa on Arrival”. However, we don’t provide Visas with our holiday packages unless stated within the package.

Obtaining visas is the sole responsibility of the traveler(s) prior to the travel dates. We support your visa application by providing the necessary travel documents which are accepted by all visa centers.

A child below 2 years old is charged a discounted infant fee of AED 300 only. A child above 2 years old at travel time is considered an adult and a full-priced holiday voucher under his/her name is to be purchased.

All our packages are bookable online via our website. Buying our holiday packages is extremely simple. All you need to do is to select your favorite deal and pay via debit/ credit card. Voila! For a step-by-step booking process, please click here. You can also contact our dedicated Customer Care Team on 04 701 4000 for booking assistance. Payment is also possible through bank transfers by directly calling our booking experts on 04 701 4000.

Amending the return flight and duration of stay without the relevant hotel can be made but it must be advised and confirmed at least 4 days before the departure date. Please note that changes are subject to availability and there might be charges depending on the time in which the request is made. For fees, please check our Terms & Conditions or contact our customer care team on 04 701 4000 for further assistance.

Checking the availability before purchasing the holiday voucher is not possible. However, with our exclusive crazy deals, you have the advantage of 6 months travel validity to choose from any preferred travel date. We guarantee your travel dates, and in the unlikely event of seats being sold out / flight not operational, we guarantee +/- 1 day from your preferred date.

For packages with fixed travel dates, you can use our online booking engine on the homepage. You can as well contact our Customer Care Support on 04 701 4000 and a dedicated agent will book the travel dates you are interested in.

Public holidays and EID holidays are announced separately and not included in the crazy deal vouchers.

These special deals can be found in the Public Holiday/EID Holiday section. You can directly follow the steps and book or contact our Customer Care team on 04 701 4000 and a dedicated agent will book the deal for you.

Please refer to our general terms & conditions for the cancellation policy.

Holiday Factory gift vouchers can only be used for redemption against holiday packages available on our website. These vouchers cannot be exchanged for cash value.

Unredeemed Gift Vouchers are non-refundable